16bet ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Download App
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Can I use bonus codes on the app? Highlight code redemption process for app users.
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
Games
How do I find high RTP games? Filter by "RTP" in Games section—top picks: 96%+ Slots like Starburst.
What types of games are available on the platform? Slots, Live Casino, Rummy, Sports Betting, and Cricket—high RTP 94-98% for endless fun!
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. They’ll unlock it after verifying your identity.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
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